Before arrival
Make the service area accessible, unlock the gate, and follow the pet instructions provided at signup.
Your first visit, explained
Clear steps. Clean finish.
Knowing what happens at your home makes starting service easier. Here is how we prepare, access the yard, complete the cleanup, and handle the details that matter.
The visit
Four parts, one dependable routine.
At the gate
We follow your access notes, enter carefully, and keep the visit focused on the agreed dog-use areas.
During cleanup
We use a consistent search pattern to remove visible waste from serviceable areas to the best of our ability.
On the way out
We finish the service, secure the gate, and leave the yard ready for you and your dogs to use again.
Help us help you
A little preparation goes a long way.
Clear access makes a visit faster, safer, and more complete. Before the scheduled service window, please make sure we can reach the agreed areas without locked gates, blocked paths, or unsecured pets.
- Unlock gates or provide the current access code
- Remove hazards and obstacles from dog-use areas
- Follow the pet-safety instructions from signup
- Let us know about yard work, construction, or access changes
- Update account details when your household or plan changes
Weather and exceptions
When the normal routine changes.
Florida weather and property conditions are not always predictable. Clear communication keeps the service useful even when a visit needs to shift.
Heavy rain or storms
If conditions prevent safe or effective service, we will communicate and reschedule for the next available day.
Locked or blocked access
If we cannot safely enter the service area, the visit may need to be skipped or moved based on route availability.
Unexpected yard conditions
Construction, standing water, overgrowth, or hazards can limit which areas are serviceable during that visit.
Schedule or plan changes
Use the customer portal or contact us before the route when you need to update service information.
Visit FAQ
The practical details.
Will every piece of waste be found?
We remove visible pet waste from the accessible service areas to the best of our ability. Tall grass, leaves, standing water, clutter, and other conditions can make some waste difficult to see.
What happens to the collected waste?
Standard disposal follows the service arrangement selected during signup. Off-site disposal can be accommodated for a small charge when requested.
Can I be away during service?
Yes. Many customers are not home. Current gate access and a serviceable yard are the important parts.
How should I communicate a one-time change?
Use your customer portal or contact Sunrise Scoopers as early as possible so the route has the correct instructions before arrival.
Know the plan
Ready for the first visit?
Choose the service cadence that fits your home and send us the access details we need.
Start service